FAQ - House of Caress -The first stop for all things fabulous!



Caress® products are sold in mass merchandise stores, drug stores, supermarkets and club stores all over the country. If you’re having trouble finding a product, we suggest that you speak with your store manager. Very often they will order it for you.

To find Caress® products at a store near you, go to our Store Locator section on this website. Click on our Store Locator and you’ll be redirected automatically. If you are still unable to locate your product, please visit the Contact Us section on this website.

If you are still unable to locate your product, please call our Consumer Services toll free number, 1-800-598-5005, Monday – Friday, 8:30 AM to 6:00 PM Eastern time where we can further assist you.

We suggest you check back here from time to time for the latest special offers and promotions.
Caress® Daily Silk is also known as Nature’s Silk® which is basically the original scent. Daily Silk is available in both body wash and beauty bar. Some people refer to Daily Silk as the peach scent. Click on Daily Silk to learn more about this product.
Lux is the global brand counterpart to Caress (which is sold in the United States). You might see Lux bottles and bars on social media or while traveling overseas. Both brands are Unilever-owned and leverage scent experts from the world’s top fragrance houses to develop products that leave skin smelling and feeling beautiful. Caress, which launched its bar soap in 1968, became a part of Lux in 2006.
All Caress® products remain at their optimum quality and freshness for at least two years when stored at room temperature.
In the event that you notice a reaction on your skin that might be caused by one of the Caress® line of products, please go to the Contact Us section of the website. If this is a medical or product safety emergency, please call 1-800-745-9279. This number is available 24 hours a day / 7 days a week.
In the event that you find something unusual with a Caress® product that you purchased, please let us know by going to the Contact Us section of the website. If this is a medical or product safety emergency, please call 1-800-745-9279. This number is available 24 hours a day / 7 days a week.
Because we recognize the importance of preserving natural resources, Unilever is engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations that are working toward solutions to solid waste problems. We have established a center devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages that can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.
Any Product Containing Glycerin and / or Stearic Acid contains animal by-products. Stearic acid comes from beef tallow and Glycerin may be either synthetic or natural which is derived from beef tallow or coconut.

Animal testing is a contentious issue, and there are strong and diverse opinions on the need for animal testing to underpin the development of new consumer products, particularly cosmetics. Unilever is required to provide animal data to comply with the safety regulations in place in different countries across the world. Where we are legally obliged to commission animal studies, we ensure that the minimum numbers of animals are used.

Unilever is committed to the elimination of animal testing for its business, and is at the forefront of research into non-animal approaches for assessing consumer safety. Currently, a very small amount of animal testing is still necessary to deliver innovative products that provide consumer benefits and are market competitive.

At Unilever, using non-animal approaches is the norm. Most of our products reach consumers without testing any of their ingredients on animals. We do not test our actual products on animals (any testing is undertaken on individual ingredients), and we do not undertake animal testing in our own laboratories (any studies are conducted by third party laboratories). A few countries still undertake product testing in their government laboratories. We are working with the local authorities to ensure the implementation of non-animal methods.

For more information, please visit http://www.unilever.com/sustainability

Thank you for contacting us about a Unilever product donation. As you can imagine, we receive thousands of requests for products throughout the year from many worthy organizations. Rather than reply to individual appeals, we have made the decision to provide product regularly to two not-for-profit organizations - Feeding America and Feed the Children - for distribution to relevant food banks and other qualified agencies that service needy members of our communities across the United States. Although we would like to support all the commendable causes that are brought to our attention, we simply are unable to do so, and will not be able to accommodate your request at this time. Thank you for the opportunity to explain. We wish you and your organization much success.

Thank you for contacting Unilever with your request for support. While we have been pleased to provide support to numerous worthy causes for many years through both donations and sponsorships, our charitable funding, which is provided through the Unilever United States Foundation, Inc., has evolved in alignment with Unilever’s global charitable giving program. Unilever now focuses its giving on enriching the quality of life through the provision of hygiene, sanitation, access to safe drinking water, basic nutrition and improving self esteem. Unilever has identified five global partners with which it works in order to deliver on this mission. We are also supporting two U.S. based organizations that are aligned with the Foundation’s mission. Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising.

We are unable to accommodate your request and extend our best wishes for success in your undertakings. To learn more about The Unilever Foundation, please CLICK HERE.

We always appreciate hearing from our consumers whether via email or on the phone. You can click on our "Contact Us" page to send us an email or use our toll free number to contact us by phone:
1-800-598-5005, Monday – Friday, 8:30 AM to 6:00 PM Eastern time. Our objective has always been to provide consumers with the finest products that scientific research and human skills can develop. We will continue to strive towards meeting this goal. It is truly rewarding when our consumers feel strongly about our brands and give us their positive feedback. If you would like to be added to our mailing list, please click here.
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